5 Easy Steps to Improving Your Security Guard Service
When property supervisors employ security guard companies they have an image in mind of exactly what their contract security force will look like, but also often what they get isn’t what they pictured. What we have discovered is that most security guard businesses are capable of supplying the service that property supervisors want, but also often do not due to a lack of ongoing quality control procedures.
Security guard businesses are unlike any vendor a home supervisor usually hires. If you employ a painter, you can see whether they are doing their jobs by looking at the walls. But when you employ a security guard business, how often can you see if the guard organization is doing their job including running background checks and drug screenings, providing good training for your guards, and effectively tracking and supervising your defenses. In the majority of cases they likely are, but it’s crucial to employ a system of verification and quality control to make sure that problems connected with the deficiency of performing these jobs don’t start to occur.
In this article we’ll discuss five (5) easy steps to enhancing your safety guard service and attaining everything you picture as your perfect keyholding London.
Screen Your Guards Qualifications
In most states, guards are mandated to have a specified amount of training before they can start working as security guards. If your state is one of these states, make sure your security guard organization is compliant.
If you are in a state where there are no state requirements for guard certification, then investigate the sort of training that is being supplied by your security company and inquire does it look decent.
It is also the security guard company performing history and drug screenings on all of your defenses until they send them to your own property? If they are, they ought to be supplying you with verifications. Otherwise, why?
Another superb way to screen if the guard is a good fit for your property is to perform a brief”interview” to get a sense of the guard and to explain your expectations. This initial dialogue will tell you a good deal on what to expect from this shield and it provides you a chance to ask a different shield if you feel it is essential.
Evaluate Guard Training
Though most security guard businesses have an extremely thorough orientation that introduces each shield to the business itself, in several circumstances the guard’s orientation to his assigned land isn’t as complete. We predict the orientation for the assigned land”Site Specific Training”. Learn What your site specific training looks like:
• Can it occur at your property?
• How long is each new officer trained?
• How long can the security company double bank?
• How thoroughly are your post requests clarified?
Determine the answer to every one of these questions and make sure they match what you feel is sufficient. You should even consider sitting in on your safety guard business’s orientation and your site special training to acquire an understanding of what goes into preparing a shield to work at your property.
Protect supervision is one of the main factors of good security guard service. When security businesses provide poor supervision, there isn’t enough emphasis placed on preventing mistakes, problems, and complaints. Deficiency of supervision also removes the opportunity for the guard to understand and better understand their responsibilities. If the guards aren’t being supervised, they start to feel their job isn’t important and they start to see themselves as less of a region of the security group. When guards don’t feel like part of your group it typically leads to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, onsite managers may not be included. If your contract doesn’t demand on-site supervision, how can your security guard company remotely supervise its guards? Outside of the normal security company field manager spot checks, the 2 methods of remote supervision that prove most successful are:
Officer Tour Tracking Systems
In case your guards are required to make rounds of your property, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems provide a remote means of tracking the guards while they are in your property. These tracking systems permit the security guard business to monitor the log and time the activity of the guards while they are making rounds to several areas in your property. Many Officer Tour Tracking Systems can generate reports which enable the safety guard company to quickly acquire an understanding of if the guard is making rounds. The property manager also needs to be given with an updated version of these reports. Manufacturers of these systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we have discovered that using a system for guards to check in frequently with the safety guard company provides a way of earning sure each guard is safe and alert. By having guards check-in frequently together with the safety guard business, at least each 30 minutes, guards feel their safety is important and being awake and alert is an important part of their job.
Inspect Your Favorite
After hours inspections of your defenses are almost always great ways of finding out exactly what is occurring with your safety while you aren’t there. During these inspections, make sure that you ask your safety guards questions regarding their duties and responsibilities to make sure they understand their jobs. In reality, we suggest getting your safety guards audited regularly, formally (i.e. post review ) and (i.e. secret shopped) by a licensed security adviser as part of your ongoing security program. Remember, when choosing a security adviser be confident the adviser isn’t really a security guard business. If so, your audit is guaranteed to develop problems with your current security guard business.